Privacy Policy

Introduction

FBE Cross-border E-commerce Platform(hereinafter referred to as "this platform", website https://www.fbehk.com) attaches great importance to protecting user privacy and is committed to protecting your personal information security. This privacy policy aims to explain how this platform collects, uses, stores and shares your personal information, as well as how you can exercise your privacy rights. Please read this privacy policy carefully before using this platform's services. Once you use this platform's services, it indicates that you have read, understood and agreed to be bound by this privacy policy.

1.Collection of Personal Information

When using our platform services, we may collect the following personal information:

Personal Information: This may include but is not limited to your name, gender, date of birth, contact information (such as mobile phone number, email address), and address.
Account Information: This may include your account name, password, account security settings, and other related information.
Transaction Information: This includes but is not limited to your order information, payment information, logistics information, etc.
Device Information: This may include your device model, operating system version, device identifier, and other similar information.
Browsing Records: This may include, but is not limited to, your browsing history, search records, and other activities on this platform.

2.Use of Personal Information

2.1 We will use your personal information in the following situations:

To provide you with services on this platform, including but not limited to product browsing, ordering, payment, logistics inquiry, and after-sales service.
Necessary communication with you, including but not limited to order confirmation, after-sales service, activity notifications, etc.
Protect your account security and prevent fraud risks.
Follow laws and regulations, cooperate with relevant departments' investigation and handling.

3.Storage and protection of personal information

3.1 We will take reasonable security measures to protect your personal information and prevent your personal information from being leaked, lost or tampered with.

3.2 We will keep your personal information within a reasonable time according to the requirements of laws and regulations and the business needs of the Platform.

3.3 We will take technical and managerial measures to ensure the security of your personal information during storage and transmission.

With your express consent.
According to the requirements of laws and regulations or instructions from relevant departments.
To safeguard your legitimate rights and interests or the legitimate rights and interests of this platform.

4.2 We may share your personal information with the following third parties:

Service providers: We may share your personal information with third parties providing technical support, data analysis, logistics services and other services to help us provide better services.
Partners: We may share your personal information with partners to provide joint services or conduct joint marketing activities.

4.3 We will not transfer your personal information to any third party unless:

With your express consent.
According to the requirements of laws and regulations or instructions from relevant departments.
To safeguard your legitimate rights and interests or the legitimate rights and interests of this platform.

5.Your Privacy Rights

5.1 You have the right to access, correct and delete your personal information, as well as withdraw your consent.

5.2 You can exercise your privacy rights through the customer service channels of this platform or the contact information provided in this Privacy Policy.

5.3 We will process your request within a reasonable time according to your request.

6.Protection of minors' personal information

6.1 This platform places a high priority on the protection of minors 'personal information, and we will not actively collect such information from minors.

7.Modification of Privacy Policy

7.1 We may modify this Privacy Policy in accordance with changes in laws and regulations, business development needs, and other factors.

7.2 The revised Privacy Policy will be published on this platform and will take effect from the date of publication.

7.3 Please check this Privacy Policy regularly to see how we protect your personal information.

8.Contact us

If you have any questions or suggestions about this Privacy Policy, please feel free to contact us as follows:

Customer Service Email: fbe@fbehk.com

Address: 21st Floor, Building B3, Science and Technology Financial Center, Jiangbei District, Chongqing，China

Thank you again for choosing and using FBE cross-border e-commerce platform. We will continue to strive to provide you with better services and protect your personal information security.

FBE Cross-border E-commerce Platform